100% Guaranteed If any SAME OLD GRIND product fails* to meet your expectations, we will replace it or refund the cost of the product - as long as you have obtained a Return Authorization Number (you must send us an email explaining your reason for wishing to return those products that qualify for return in order to obtain a return authorization number) - (shipping and handling fees are not refundable).   Contact Customer Service by email using our Secure Comment Form and we will do what it takes to ensure that you're satisfied.    If you have any questions about our satisfaction policy, the practices of this site, or your dealings with this Web site, please contact: Same Old Grind   Coffee & Tea Company (Customer Service) Jay & Heidi Cortel 3077-A Clairemont Drive San Diego, CA 92117 - 6802     info@sameoldgrind.com [email address] (619) 276 - 7500 [information] (619) 276 - 7601 [fax line] * NOTE: whole bean and/or custom ground coffees along with all loose leaf teas sold are non returnable - unless we sent the wrong product - Health and Safety laws prohibit this - but we will do what it takes to ensure that you're satisfied.   All internet orders are processed as received per our SECURE Order Receipt (reference the web page that is displayed immediately after an order is submitted) and as delineated on our Order Acknowledgment message sent to the email address provided and the customer is responsibe to contact us regarding any changes to your submitted order prior to being shipped - which is usually within 24 / 48 hours of receipt.   All returned products are subject to a 15% restocking fee.   Any items returned without prior authorization will be refused and returned to the sender.